Payment Methods
Understand COD, Bank Transfer, Store Pickup, invoices, refunds and safe payment practices.
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1. Payment methods currently offered
Last updated: 3 September 2026. The payment methods available for an order are only those displayed and selectable at checkout.
Cash on Delivery (COD)
For eligible home-delivery orders, pay the authorized delivery representative when the order is delivered. Higher-value COD orders may require reasonable confirmation before fulfilment.
Bank Transfer
Transfer only to the official account shown during checkout and use the requested order reference. A submitted reference is not confirmed payment until the transaction is verified.
Store Pickup payment
Where Store Pickup is available, payment may be made at collection according to the instructions shown for that order.
Card, wallet and other methods
A card, wallet, installment or other online method is not available unless it is expressly shown at checkout. Newly activated methods will be displayed with their applicable provider terms.
2. Verification and payment status
Payment status changes only after the relevant collection or verification step is recorded.
Bank Transfer verification
The payment remains awaiting verification until an authorized administrator confirms the bank transaction.
COD and Store Pickup
COD is recorded after authorized cash collection. Store Pickup payment is recorded when the store receives the amount through the approved collection flow.
Incorrect or duplicate records
If a payment appears incorrect or duplicated, contact support with the order number and transaction evidence so the audit record can be reviewed.
3. Invoices and records
Electronic transaction records are provided when the required payment milestone has been completed.
When an invoice becomes available
Bank Transfer invoices follow payment verification; COD invoices follow recorded cash collection; Store Pickup invoices follow recorded payment at collection.
Keep your records
Keep the order number, invoice, bank reference or delivery payment evidence until the transaction and any after-sales matter are complete.
4. Payment safety
Follow only official checkout instructions and verified VikiniMataEtha support channels.
Never share security credentials
Never send us your password, OTP, full card number, card security code or online-banking password.
Check payment instructions
Do not pay an unrelated personal account or follow an unexpected payment link. Contact support if any request appears suspicious.
5. Approved refunds
Approved refunds are handled according to the Returns & Refunds Policy, the original payment method where practical and applicable law.
Safe refund details
We may request verified bank details or other information reasonably required to return funds safely, especially where the original payment was cash.
Processing time
After VikiniMataEtha initiates a refund, additional processing time may be required by the receiving bank or financial institution.
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